Customer Service

Terms

Our terms are very simple.

• If you don’t like an item, you can ship it back to us within a week for merchandise credit back to your credit card.
• We accept Visa, Mastercard, American Express on our shopping cart.
  Discover is accepted in our office. Call us for details.
• For critical delivery dates, call us. We offer UPS expedited 1 day, 2 day and 3 day service at additional charge. Expedited shipping may be chosen from the shopping cart. Overnight "Saver" rates are quoted but early morning delivery can be requested by phone at additional charge.
• International orders are accepted, except in the month of October, but need to be emailed or called into our office as our shopping card cannot process international credit cards. Our office can.
• APO and International orders can be shipped US Postal service, except in October, but will be charged $10 + actual post charge.

Ordering from us

There are several ways you can order from us: Shopping cart, Fax, School PO, Phone our office and mail-in order form.

• We cannot ship to P.O. Box addresses
• Your credit card statement will show the charge from Reign Trading.
• Shopping cart orders will receive a confirming e-mail notice of your order. (You may also print out a copy from the browser.)

Return Policy

• If you don’t like an item, you can ship it back to us within a week for merchandise credit back to your credit card.
• Cut pieces of oilcloth are not returnable.
• Full rolls of oilcloth are not returnable.
• Sugar skull blanks or edible food items (like meringue powder) are not returnable.

Order by FAX or Mail

• Use our printable order form if you prefer not to use our secure online shopping cart.
• Fill out all the blanks along with the quantities of the items you desire. Be sure to note size and/or color if required.
• If using your credit card, include the expiration date and AVS security number. We accept Visa, MasterCard, Discover, & American Express
• Credit card and check orders may be mailed. Please contact us if you have questions on tax, shipping/handling charges for large orders, or expedited delivery.  Just add a note of your selected fast delivery method and we will charge the handling fee listed above plus the actual UPS fee.  Schools may order with a Purchase Order but we add a $25.00 PO charge. Most schools pay with a credit card and use our provided invoice for reimbursement.
• COD charge adds $10 to your order total.

Online Shopping Cart Orders

• Our shopping cart is safe and secure. It's operated by Wells Fargo Bank and Pro Stores.
• Select your item by clicking on the Item number. This posts the item into the shopping cart.
• Use the "continue shopping" or "back button" to continue shopping.
• View your shopping cart by clicking "View cart" at the top right of any page.
• You can change the quantity or cancel any item in the cart. Make sure to click "update cart" to lock in changes.
• You may clear the cart if you change your mind.
• Review your order and make any changes.
• Proceed to check-out and fill in all appropriate information.
• The password entry permits faster order entry for repeat customers.
• If you want the order shipped to a different address, fill in the "Ship To" fields.
• Select shipping speed you desire. We ship from Los Angeles, CA.
• Credit cards accepted on the online shopping cart are MasterCard, Visa & American Express.
• Discover Card - Yes, we accept it but only on phone/email/fax orders - not on our shopping cart.

Problems ~ Solutions

• Please call or e-mail if you are having any difficulty with our shopping cart, phone - 626.307.7755 10:00am thru 10:00pm PST
• Returning customers may change any credit card information yourself. Please call us if you need assistance to change an mailing address, email address or password.

Shipping information

Shipping information details here, including terms, pricing, expedited delivery and transit time estimates.

International Orders

• Canada - We can accept Canadian orders by phone, email or fax all year long. They will be shipped with Custom's forms via UPS standard ground service. You must make payment with credit card with our office as our shopping cart cannot accept international credit cards. Read more shipping information details here.

• Other countries - We can ship to other international customers via UPS year round except October. So, order early! You must contact our office for payment with your credit card. We can ship UPS or US Postal Service. Read more shipping information details here.

Gift Certificates

MexicanSugarSkull.com gifts certificates are available in any amount. They are hand written in a calendar girl or sugar skull notecard and sent to your gift recipient. Let us know if you have a special message to include.

Please call our office for details.

Thank you for shopping with Reign Trading Company!